Illusion Unlimited Salons accepts Visa, MasterCard, Discover and now American Express for your convenience!
Cancellation & Lateness Policy
We understand that sometimes schedules change and therefore we request at least 48 hours notice when cancelling or rescheduling your appointment. A credit card may be required required to hold your appointment. Appointments cancelled within in 48 hours will incur a charge of 25% of the service amount, within 24 hours will incur a charge of 50% of the service amount and appointments that result in a “No-Show” will incur a charge of 100% of the service amount. Please note that if you are over 10 minutes late for your appointment we
may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. We understand that accidents and emergencies happen that prevent 24-48 hour notice for cancelling or rescheduling your appointment and the necessary adjustments will be made.
Personal Professional Recommendation Only
Our products will only perform at an optimum level when personally recommended by our licensed professionals. Our Internet sales are currently limited to gift cards, hardware goods and educational materials. We will never sell professional line hair or nail care liquid products (shampoos, conditioners, hair sprays, ect.) over the Internet.
Product Return Policy
Illusion Unlimited Salons stands behind all of our products. Should you feel less than 100% satisfied, please return your items within 30 days and we will be happy to offer you an exchange or a full refund. All return products must contain more than three fourths of the original product and be in their original packaging. Seasonal or clearance items are final sale. Appliances are guaranteed through the manufacturer.
All hard goods (styling appliances) have a warranty from the manufacturer, which must be filled out and sent to that manufacturer. Refer to that manufacturer in the event of product failure once the product has been registered and placed in service.
Every effort is made to ship your order within two business days of receipt of order, unless you suggest otherwise. We suggest you allow four to five business days during the peak gift giving seasons of Valentine’s Day, Easter, Mother’s Day, Father’s Day, Thanksgiving, and Christmas. All Gift Certificates will be sent USPS Mail.
Illusion Unlimited Salons are not liable for customer errors that result in over or under ordering of a product. During the checkout process, you are provided with a total quantity and cost of the order prior to the order being submitted. You have the option to add or remove items, or reduce or increase the quantity ordered.
Our web site is a secured web site, so be assured your personal information will be held confidential. We use security measures to protect against the misuse and alteration of data used by our system. All information submitted on this web site becomes the property of Illusion Unlimited Salons. Contest entrees may be used for promotional purposes without written consent.
We will never share or sell individual personal information with anyone without your prior authorization or unless ordered by a court of law. Personal information submitted to us is only used for purposes of contacting you or sending you emails based on your request for information.
Why would you receive an email from Illusion Unlimited Salons?
If you receiving emails from us, your email address is either listed with us as someone who has shared this address for the purpose of receiving information, or you have registered, purchased from us, or have an existing relationship with us. We demonstrate our respect by limiting the frequency of our emails.
How can you stop receiving email from Illusion Unlimited Salons?
To promptly be removed from our email list, simply select the “Unsubscribe” link at the bottom of the email and follow the instructions.
All currency of transactions are in US dollars.
Acceptance of Policies
By using our web site www.illusionunlimited.com, you are accepting our Policies, and they may be amended from time to time. If you do not agree with the terms and conditions contained in these Policies, please do not use our web site.
If you have thoughts, questions or suggestions about any facet of your relationship with Illusion Unlimited Salons, please contact us at 216-661-6887.